Frequently Asked Questions
Everything you need to know about bringing Red Heart comfort into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock decor items ship within 2-3 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery to ensure your items arrive in perfect condition.
Do you offer a warranty on home goods?
Yes, all Red Heart furniture comes with a 1-year limited warranty covering manufacturing defects. Textiles and smaller decor items are covered by a 90-day quality guarantee.
What is your return policy for home accents?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized items are final sale.
Are your wood products sustainably sourced?
Sustainability is at the core of Red Heart. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure our products are safe for your home and the planet.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.